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よくある質問
FAQページへようこそ。ここでは、よくある質問への回答をご覧いただけます。
注文する
注文のキャンセルや変更はできますか？ ご注文は迅速に製造工程へと進められます。キャンセルをご希望の場合は、ご注文から1〜2時間以内に info@sekkle.com までメールでご連絡ください。それ以降のキャンセルはお約束できかねます。また、一度確定した注文内容を変更することはできません。
1回の注文で複数のプロモーションコードを利用できますか？ 1回のご注文につき、使用できるプロモーションコードは1つのみです。
どのような支払い方法が利用できますか？ Visa、Mastercard、American Express、Discover、Apple Pay、Google Pay、PayPal、Sekkleギフトカード、およびプリペイド型のVisa/Mastercardギフトカードをご利用いただけます。プリペイドギフトカードでお支払いの場合、返金は該当のカードへ行われますので、カードは破棄せずに保管してください。
ギフトカードとクレジットカードを併用できますか？
はい、可能です。お会計時にSekkleギフトカードと主要なクレジットカードまたはデビットカードを併用いただけます。
配送・送料
How long does shipping take?
Orders are fulfilled within 4–6 business days, then shipped. Estimated delivery windows are shown on each product page and at checkout. Over 97% of orders ship within 6 business days — more than half ship within 3 days.
Does Sekkle ship internationally?
Yes — we ship worldwide. Customs duties, import fees, and taxes are the responsibility of the customer.
Which countries do you not ship to?
We currently can't ship to the Crimea, Luhansk, and Donetsk regions of Ukraine, Russia, Belarus, the Gaza Strip, Ecuador, Cuba, Iran, Syria, and North Korea. This may change due to carrier restrictions or world events.
Do all items in my order ship together?
Most do — though some products ship separately due to packaging. These include mugs, framed posters, canvas prints, and stickers.
How do I track my order?
You'll receive a tracking email once your order ships. You can also check status by logging into your account. Allow up to 48 hours for tracking to update in the carrier's system — international tracking may take a few extra days.
My package shows as delivered but hasn't arrived — what do I do?
First, check around your property, with neighbours, and contact your local post office — carriers often leave location notes. If you're still unable to locate it, reach out to us at info@sekkle.com. We're unable to reship or refund orders confirmed as delivered by the carrier, but we'll do everything we can to help.
What if my package is lost in transit?
Email info@sekkle.com within 2 weeks of your estimated delivery date. We'll cover the cost of reprinting and reshipping. We may ask you to confirm your shipping address and check with your local post office first.
I entered the wrong address — what do I do?
Email info@sekkle.com immediately. If the order hasn't shipped, we may be able to update it. If it ships to the wrong address and gets returned to us, we'll reach out to confirm the correct one — new shipping charges will apply for the reship.
返品・返金
What's your return policy?
All Sekkle pieces are fulfilled to order — all sales are final unless an item arrives defective, misprinted, or damaged. If that happens, email us within 7 days of receiving your order with a photo and your order number. If approved, we'll replace it or refund it in full.
My item arrived damaged or defective. What do I do?
Email info@sekkle.com within 7 days of delivery with your order number and a clear photo of the issue. We'll review and, if approved, send a replacement or full refund. Claims are subject to review — we reserve the right to decline if damage is caused by misuse or improper care after delivery.
Can I exchange for a different size?
We don't process direct exchanges. We recommend reviewing our size guides carefully before ordering — and if you're unsure, email us before you buy and we'll point you in the right direction.
When will I receive my refund?
Approved refunds are processed within 5–7 business days to your original payment method.
Can I return a sale item?
Discounted items and Vault pieces are final sale — no returns. The exception: if they arrive defective, our full replacement guarantee still applies.
製品と取り扱い方法
Why does my shirt have a faint vinegar smell when it arrives?
Completely normal. It's from a fixation agent used in the printing process to help the ink bond with the fabric — standard across the industry. One wash and it's gone.
How do I care for my Sekkle pieces?
Printed (DTG) or screenprint apparel: Machine wash cold, inside-out, gentle cycle, mild detergent. Tumble dry low or hang dry. Cool iron inside-out only — never iron the print directly.
Embroidered apparel: Machine wash cold, inside-out, gentle cycle. Do not wring. Tumble dry on cool air. Iron inside-out between two cloths.
All-over printed apparel: Machine wash cold, no bleach, tumble dry low. Do not iron or dry clean.
Hats: Hand wash only with mild detergent in lukewarm water. Machine washing will damage the shape and embroidery.
Where are Sekkle products made?
We work with fulfilment partners across the US, Canada, Mexico, Central America, the Caribbean, Asia, and Europe. Your order is always fulfilled at the location closest to you to keep shipping times as short as possible.
ブランド＆コミュニティ
インフルエンサーやブランドアンバサダーとの取り組みは行っていますか？
はい。私たちは、カルチャーを真に体現している方々との繋がりを常に求めています。詳しくは「Affiliates & Ambassador（アフィリエイト＆アンバサダー）ページ」をご覧いただくか、info@sekkle.comまでお問い合わせください。
Sekkleは社会貢献活動を行っていますか？
はい。私たちは「Mission to Duh Gud」イニシアチブを通じて、チャリティコレクションの売上の一部を、ジャマイカの若者のエンパワーメント、教育、地域開発の支援に充てています。詳しくは「Giving Back（社会貢献）ページ」をご覧ください。
お問い合わせ・サポート
Sekkleへの問い合わせ方法は？
info@sekkle.com までメールでお問い合わせください。24時間以内の返信を心がけておりますが、混雑時は最大3日ほどかかる場合があります。
ここに回答がない場合は？
info@sekkle.com までメールをお送りいただければ、確認次第すみやかに返信いたします。
製品安全およびコンプライアンス
どのような支払い方法が受け付けられますか?
弊社では以下の支払い方法をご利用いただけます:
クレジットカード/デビットカード: Visa、Mastercard、American Express、Discover
セクルギフトカード
アップルペイ
Gペイ
ペイパル
セズル
プリペイドVisa/Mastercardギフトカード：商品をキャンセルまたは返品される場合は、VisaまたはMastercardギフトカードを保管してください。払い戻しは、元のお支払い方法に返金されます。
注文の支払いに複数のクレジットカードを使用できますか?
いいえ。ただし、Sekkle ギフトカードと主要クレジットカードを組み合わせて注文の支払いを行うことは可能です。
文化は身に纏うものではない。背負うものだ。
SEKKLE | info@sekkle.com | #CarryTheCulture